Please attempt to repack the boxes the way they came. With the smaller boxes, consider taking a photo of the manner in which they are packed as you unpack them. Refer to that photo for your repack. With our larger boxes of 72, there is a photo/diagram on the flap that shows how to repack. […]
How do I repack the box? Read More »
Please keep the box and use it for the return trip. Also the location of the prepaid return label is directly beneath the original label, which is in the shipping label pouch. If you discard the box, you will have discarded the prepaid return label. Switch out that prepaid return label right away. Make sure
Do I need to keep the box they came in? Read More »
Yes, always get a receipt when you drop off the rentals. Save it. And better yet, immediately take a photo of it and send it to me at djjohnnyonly@gmail.com or text it to me at 607-427-6659
Do I need to get a receipt when I drop the rentals off for the return trip? Read More »
No. Unless of course, that place also handles FedEx. If there is any doubt, ask the person at the front counter. Make sure you get (and save) a receipt when you drop the returns off!
Can I drop off the returns at a UPS place? Read More »
The prepaid return labels are located directly beneath the original labels and in the same label pouch. You open the purple flap, pull out the top label and leave the bottom label (which is the prepaid return label) in the pouch. Make sure the NEW barcode is showing clearly. If any stickers are covering it
Where are the prepaid return labels located? Read More »
You need to get them back into the hands of FedEx within 2 business days after your event. Remember to switch the labels (to the prepaid return labels that we supply) and to peel off any stickers from the first trip. Expecially remove any stickers that FedEx may put over the label pouch that obscures
When do we need to return the rentals? Read More »
We use FedEx and a signature is not required to accept delivery unless you tell us that you want a signature required. Note that you are responsible if the boxes are stolen off your porch. So, if you have us shipping to a questionable neighborhood, you should request that we make a signature required for
What shipping company do you use and is a signature required for delivery? Read More »
We ship them to arrive within 2 to 6 days before your event. * We do that to ensure they get to you on time. Shipping companies do not always deliver when they say they will. We want them to have room for unexpected delays. We also do that to give you a chance to
When will my rentals arrive? Read More »
Yes we do. We offer free shipping both ways if you order is in 5 days before your event. But we usually need to charge for overnight or 2-day shipping if your event is closer than 5 days and we pass that cost onto you. Additonally, our automaic ordering on the website stops you when
Do you accomodate last-minute rush orders? Read More »
