Frequently asked questions and answers about our Silent Disco rentals, equipment, policies and your amazing renting experience!
We carefully disinfect our headphones between each rental using the EPA guidelines against Covid-19/SARS-CoV-2
Are these the ‘light-up’ type of headphones?
What controls are on each headphone?
There is an on/off switch, a volume control, and a three position channel selector.
What is the reception distance for the headphones?
Under optimum circumstances the reception distance is 300 meters. That is more than three football fields. Also, because these use FM signals, they work through obstacles like walls. It doesn’t have to be line of sight.
What if I can’t get the music loud enough in the headphones?
This usually means that the device playing the music is not turned all the way up.
If the music is playing on a phone, laptop or tablet, make sure that the volume is turned all the way up on both the hardware and the software. (turn your headphones down before you do that)
If it is a DJ-controller/audio-mixer-board, that doesn’t need to be turned all of the way up, but it still does need to be turned up higher than you have it.
Make sure the DJ keeps her Silent Disco headphone volume at no higher than 50%. If she has headphones much higher, then she is going to be setting the controller/mixer/laptop/phone/tablet output volume too soft.
What are your headphone specs?
S/N ratio: >75db
Distortion: <1% frequency response 30-20,000 hz
Can I change the batteries?
No, you can’t change the batteries. They are rechargeable lithium-Ion Batteries that are hardwired in. They come to you fully charged so you don’t have to charge them unless your party is longer than ten hours.
They have proprietary charging ports so you can’t recharge them without our chargers. We do send you some chargers in case you need them.
How do I recharge the headphone batteries?
Your rentals arrive to you fully charged. You won’t need to recharge the headphone batteries unless your party is longer than ten hours.
However, we do include a battery charger for multiple headsets when we send them to you.
You plug the charger into the wall, connect the charger cord and plug in the headphone. It will glow red while it is charging and green when it is done.
Here is a video that I made for you to give you visual detail: https://youtu.be/1CFfvNB8hE0
Are Silent Disco Headphones disinfected/virus safe?
We wipe down. clean and disinfect each headphone completely with disinfectant wipes after each rental.
We use wipes that are EPA approved for coronaviruses.
Do the headphones work with Bluetooth?
We have transmitters that will allow you to get the audio from your phone to our transmitters via Bluetooth.
But the signal from the transmitter to the headphones is an FM signal. So, the headphones are FM, not Bluetooth.
Cost Payment Details
How much does it cost to rent Silent Disco headphones?
We don’t have a ‘per unit’ fee. For example: Rental of 100 = $521.50 and that includes all three transmitters and shipping both ways. Rental of 50 = $309.00 including all three transmitters and shipping both ways. You can order your exact quantity. In most cases, we require a security deposit which is returned to you upon safe return of our product. For more information see our pricing page.
Do you have a minimum order?
We do not have a minimum order size. Each quantity is priced to include all three transmitters and shipping both ways.
What forms of payment do you accept?
I can do all major Credit Cards, PayPal, Venmo, Zelle, Square, Paper Checks, the Cash App, and if you give me a few days to set it up, I can do just about whatever other payment form you need.
Purchase orders can be accommodated with large corporations and public institutions.
When do you need final payment?
I need your final payment to clear before I send you the headphones. Your headphones arrive to you 2 days before your event and if you are on the West Coast, it takes 5 days for them to ship to you.
So exceptions can be made, but I usually recommend that full payment be made 10 days before your party.
What is the security deposit cost for the headphone rental?
The security deposit is different depending on the size of your order. For your convenience, I have listed it below.
below 40 headsets $250
40–100 Headsets $350
101-200 Headsets $450
201-300 Headsets: $550
301-400 Headsets: $650
401-500 Headsets: $750
501-600 Headsets: $850
601 + Headsets: $1,000
In most cases, we collect and hold the security amount upfront. Yes, you have to have the money on hand, but assuming that nothing goes wrong, I will be returning it to you.
If headphones are lost during the rental, they are billed at $45 per headphone and taken from the security.
When do you need payment of the security deposit?
The security deposit must be paid up front with the final payment.
If it is a check, it must be cleared before I can ship you the headphones.
What is the headphone shipping fee?
Free! Shipping of the headphones costs you zero dollars! There is no shipping fee for you! I pay shipping for you both ways.
When you get your packages, there will be a prepaid label in the sleeve under the original. You simply switch that label out. Then drop them off at your local FedEx office or contact FedEx to have them pick it up.
How long does it take to set everything up?
The only thing to “set-up” is to plug in the transmitters to both electricity and your audio devices.
-There are three transmitters to power, so you may want to have a power strip handy.
-I supply the wires that go from your audio device to the transmitters.
-All you have to do is to plug in your device and turn it on.
Oh yeah, you have to make sure you turn up the volume on your device and press play.
I would suggest that it will take about 5 minutes to get get everything plugged in if you don’t count opening up the boxes.
It will take you longer to decide what music to play than it will to plug in the three transmitters.
This video gives you an overview for plugging into personal devices like your phone/tablet or laptop: https://youtu.be/cuLre-54W6I
And once you plug them in, there is nothing more to do. They are ready to go. This 3 minute video gives you an overview for plugging into professional devices such as a dj would use. https://youtu.be/l3ymUKY7jKM
What devices can I plug into the transmitters?
Cell phones, tablets, laptops, mp3 players, Alexa, DJ controllers, Audio mixers and anything with an audio out/headphone out/ or Bluetooth out.
You let us know what device you want to use to supply the music/or audio.
We include the correct audio cables/connections and adapters.
iOS devices can connect to the transmitter(s) via Bluetooth; no dongle required.
How loud should the volume be on my device going into the transmitter?
If you are using a phone, iPad, iPod, or computer, start with all of the volumes all the way up.
Next listen with the headphones and turn down the loudest device to match the volume of the other two.
You want all channels transmitting approximately the same volume so that when users switch channels on the headphones, they don’t have to adjust the volume knob.
If you are using a DJ mixer, they go a lot louder, so, you want to be listening in the headphones while you turn it up. Have your own headphones at about 50% volume when you do that. That way, nobody will be complaining about their headphones being too soft when they turn them up higher.
Where should the “off_low_high” button on the transmitter be positioned?
Leave it on the “low” setting unless you have a football field sized area you are trying to fill.
The “low” versus “high” refers to signal strength and not to music volume.
It will not affect the music volume. Also, when it is on “high” it can cause a clicking static noise if a headphone gets too near the transmitter and all of the headphones on that channel can hear it when it happens.
Only use the high setting if you are in a huge area and/or some of the guests are losing reception in their headphones.
The “off” position turns the unit off, but there is no reason to do that due to how I have it set up. Simply unplug the power strip, and leave the transmitter switch on “low”.