Yes, you do. Only one individual account can run on one device and only one stream can happen from one individual account no matter how many devices you have. Spotify and Apple Music and most of the other streaming platforms offer a family plan that allows multiple accounts streaming simultaneously. You will need to have […]
This can sometimes happen with FM frequencies (which these are) Usually it is solved by simply not touching the antenna. If it seems like it is a problem that does not stop, give us a call or text. If you have ordered 50 or more headphones, you have a backup transmitter already in your possession.
When I touch the antenna, I hear a slight change in the audio Read More »
That is because you either just received a text or a call on your phone. Set your device to “Do not disturb”. That will solve the problem.
The music fads out for a minute on a channel and then comes back up Read More »
This is typically because you have a silent disco headphone that is turned on too close to the transmitter. It could also be a cell phone that is too close to the transmitter. Headphones that are turned on and cell phones should be kept at least 12 inches away from the transmitters.
I hear occasional ticking in the headphones on one of the channels. Read More »
This often goes away after a second and stops completely once the circuit warms up. These systems use FM frequencies to transmit their audio and momentary static that goes away after a second is not unusual or a cause for alarm. If it is continous, it is likely caused by the transmitter being turned off
I hear a burst of static when I turn on the headphone or switch channels Read More »
This is a device volume problem and not a headphone problem. Set your Silent Disco Headphone volume at half. Leave it there for the rest of the steps. Go to the Blue Channel’s connected device (the device connected to the first transmitter) and set the device volume (don’t touch your headphone volume) to a comfortably
The volume is not the same across the channels when I switch them. Read More »
On Spotify, in the settings, make sure that “volume leveling” is turned on. On Apple Music in the iOS settings, make sure “Sound Check” is turned on.
Not all songs are the same volume on my playlist. Read More »
This usually means the transmitter that is broadcasting on that channel is turned off or not receiving a signal from the device you have connected to it. Make sure the transmitter is on. Make sure the LED readout corresponds to the channel you are trouble shooting. Make sure the device connected to it is actually
Nothing but static on one of the headphone channels Read More »
Turn up the device volume all the way. In the audio settings of your phone/tablet/laptop, turn the volume to maximum. Turn up the software volume all the way. In the Spotify, Apple Music or whatever streaming plateform you are using, turn up the software volume in the user interface all the way. While doing this,
Can’t get the music in the headphones loud enough Read More »
You probably have two transmitters set to broadcast the same channel frequency. You can see which channel the transmitter is broadcasting on by the lite LED readout display. You can change the transmitters broadcast frequency (and the LED display) by pressing the “Channel” button. The transmitters we sent you are color coded as Blue, Red
Intolerable Interference (drop-outs/static) on one or two channels Read More »
