User Tips and Troubleshooting our Silent Disco Equipment

While this article will be helpful no matter who you rented your equipment from, some specific details will pertain only to our equipment at www.silent-disco-rental.com

Our headphones:

Earpieces light up Red, Blue, or Green depending upon which of the three channels you select.


Notice that the headphones have a right and a left. This helps the user find their controls.

You need to know how to handle volume issues:

Volume issues are usually caused by the volume of the source music being too low.

If the headphones are not loud enough, it is because the source music is not loud enough.

Additionally, the music going into each of the transmitters needs to be at the same volume in order for the headphone wearers to hear the same volume as they scroll through the channels.

If you are using phones, tablets or laptops to run the music, start with their volume all the way up.

Double check to make sure that both the hardware and software volumes on your devices are all the way up.

Then if one device is playing louder than the others, back the volume of that device down until it matches the volume of the others.

Make sure your DJ (or person running the music) is turning down their headphone volume before they turn down the source volume. This allows the dancers maximum ability to raise or lower the volume in their own headphones.

Charging the headphones (Just in case):

Your headphones arrive from us fully charged, so you won’t need to charge them under ordinary circumstances.

Charger adapters are included with your shipment. (check the outside zipper compartment of the transmitter case)

Use the charger jack on the headphones. When the Headphones are being charged, the charge indicator lights up red. When the headphones are fully charged, the indicator lights up green.

It takes about 3 hours for the headphones to charge fully and they will run for about 10 hours per charge. The amount of draw on the batteries varies by the volume level, and so operating time varies accordingly.

And Now Our Transmitters:

If you use the high setting, headphones too close to the transmitters will cause interference noises in the system.

Our transmitters are already plugged in and set to the correct channels.

Critical information about the Low/High setting on the transmitters:


For a typical sized party, the setting should be kept on Low.

The only time you should use the high setting is if you are doing a huge block party or a multi-room party with a ton of people.

Warning: If you do set the transmitter(s) on high, make sure there are no headphones close to it(them). It can cause an annoying crackle of interference under the right circumstances.

You never want headphones right next to the transmitters, but the proximity effect is more pronounced when the power setting is on high.

That being said, in some rooms you may find some radio-frequency dead spots where users are losing the signal. Go ahead and switch the transmitters to high. That will usually solve the problem.

You can be a hero just by checking this:

It looks plugged in but it is not. Sometimes you have to touch it or wiggle it in order to tell.

Nine out of ten times, the problem is that something is not plugged in.

Make sure everything is plugged in by checking every plug point with your eyes and with your fingers.

From there, double check your music player or DJ mixer outputs.

When you rent your equipment from us at www.silent-disco-rental.com, we give you our number so that you can call or video chat. From there, we can usually fix any problems that come up.