FAQ

Headphones

Are these the ‘light-up’ type of headphones?

Yes, they are. Both Ear Cups are illuminated by bright LED’s. They show green, red, or blue depending upon which of their three channels are activated.

Fee to rent silent disco is per headphone
Hi, I’m Johnny Only and I am holding the exact headphones that we send you.

What controls are on each headphone?

There is an on/off switch, a volume control, and a three position channel selector.

Earpieces light up Red, Blue, or Green depending upon which of the three channels you select.

What is the reception distance for the headphones?

Under optimum circumstances the reception distance is 300 yards. That is three football fields. Also, because these use FM signals, they work through obstacles like walls. It doesn’t have to be line of sight.

What if I can’t get the music loud enough in the headphones?

This usually means that the device playing the music is not turned all the way up. It can also mean that the track being played is not loud enough.

But your first step is to talk to the person playing the music. Tell them to read my FAQ. Then they will know that their player devices should be turned all the way up – both the hardware and the software.

If it is a DJ mixer board, that doesn’t need to be turned all of the way up, but it still does need to be turned up higher than they have it.

Make sure the DJ only has her Silent Disco headphones only turned up to about 60%. If she has hers on 100%, she is going to be playing the source music too soft.

What are your headphone specs?

Technical Specifications:
System: UHF-RF
Mode: Stereo
S/N ratio: >75db
Distortion: <1% Frequency response 30-20,000 Hz

Can I change the batteries?

No, you can’t change the batteries. They are rechargeable lithium-Ion Batteries that are hardwired in. They come to you fully charged so you don’t have to charge them unless your party is longer than ten hours.

They have proprietary charging ports so you can’t recharge them without our chargers. We do send you some chargers in case you need them.

How do I recharge the headphone batteries?

You won’t need to recharge the headphone batteries unless your party is longer than ten hours.

However, we do include a battery charger for multiple headsets when we send them to you. They are in the zipper pocket on the outside of the transmitter case.

You plug the charger into the wall, connect the charger cord and plug in the headphone. It will glow red while it is charging and green when it is done.

Here is a video that I made for you to give you visual detail: https://youtu.be/1CFfvNB8hE0

Are Silent Disco Headphones Sanitary?

We wipe down each headphone with sanitary wipes after each use. Additionally, they are made of synthetic material which by nature is not conducive to bacterial growth.

Do the headphones work with Bluetooth?

No, These headphones use an FM style signal on their own unique frequency. This is completely different than Bluetooth.

Cost Payment Details

How much does it cost to rent Silent Disco headphones?

We charge $7 per headphone. We have a 40 headphone minimum order. We do require a security deposit which is returned to you upon safe return of our product. For more information see our pricing page.

Do you have a minimum order?

Yes, our minimum order size is 40 headphones.

How much of a deposit do you need to hold the date?

We take a 25% deposit along with a signed contract in order to hold your date.

What forms of payment do you accept?

My preference is Paypal.com because credit cards work through them whether or not you have a paypal account. Personal checks are fine as long as you give them to me soon enough so they have a chance to clear before I mail out your order.

When do you need final payment?

I need your final payment to clear before I send you the headphones. I need to send you the headphones a week or so before your party so that they arrive in plenty of time for you to do a sound check.
Credit cards through paypal clear in 24 hours. Personal checks can take two weeks to clear.

I usually recommend paypal and that full payment be made 10 days before your party.

What is the security deposit cost for the headphone rental?

I don’t like to call the security deposit a cost or fee because you will get the money back. Yes, you have to have the money on hand, but assuming that nothing goes wrong, I will be returning it to you.

The security deposit is different depending on the size of your order. For your convenience, I have listed it below.
40–100 Headsets $350
101-200 Headsets $450
201-300 Headsets: $550
301-400 Headsets: $650
401-500 Headsets: $750
501-600 Headsets: $850
601 + Headsets: $1,000

When do you need payment of the security deposit?

The security deposit must be paid with the final payment and like the final payment must be cleared before I can mail you the headphones.

So if you do it through paypal, the deadline is 10 days before your party. If you are using a personal check with two weeks to clear, get it to me three and a half weeks before your party.

What is the headphone shipping fee?

Zero! Zip! Zilch! Shipping of the headphones costs you zero dollars! There is no shipping fee for you! I pay shipping for you both ways.

When you get your packages, there will be a prepaid label in the box. You simply put that label over the old one. Then contact FedEx to come and pick it up -or- go to your local FedEx office to drop it off.

Transmitters

How long does it take to set everything up?

There is nothing to set up. You do have to plug in the electrical cord of the power strip.

Everything is already wired when you unzip the case.

If you are playing music with a phone, tablet or computer, all you have to do is to plug in your device.

Oh yeah, you have to make sure you turn up the volume on your device and press play.

If you are playing music through a DJ mixer board, you will have to attach an adapter cord for each transmitter. (I have included the needed adapters in the zipper pocket of the transmitter case.)

Check my video below for visual evidence of what I am saying. https://youtu.be/U4VIkvbUtp4

What devices can I plug into the transmitters?

I have the transmitters ready to go with a 3.5mm jack to plug in phones, tablets and computers. If you want to plug in a mixer board, I have adapters for you to use in the outside zipper pocket of the transmitter case.

There are two XLR plugs and three stereo RCA cords. That will accommodate most mixer boards. There are also two double female connectors to join those to what is already there.

How loud should the volume be on my device going into the transmitter?

If you are using a phone, iPad, iPod, or computer, start with all of the volumes all the way up.

Next listen with the headphones and turn down the loudest device to match the volume of the other two.

You want all channels transmitting approximately the same volume so that when users switch channels on the headphones, they don’t have to adjust the volume knob.

If you are using a DJ mixer, they go a lot louder, so, you want to be listening in the headphones while you turn it up. Have your own headphones at about 60% volume when you do that. That way, nobody will be complaining about the headphones being too soft when they turn them to 100% volume.

Where should the “off_low_high” button on the transmitter be positioned?

Leave it on the “low” setting unless you have a football field sized area you are trying to fill.

The “low” versus “high” refers to signal strength and not to music volume.

It will not affect the music volume. Also, when it is on “high” it can cause a clicking static noise if a headphone gets too near the transmitter and all of the headphones on that channel can hear it when it happens.

Only use the high setting if you are in a huge area and/or some of the guests are losing reception in their headphones.

The “off” position turns the unit off, but there is no reason to do that due to how I have it set up. Simply unplug the power strip, and leave the transmitter switch on “low”.

If you use the high setting, headphones too close to the transmitters will cause interference noises in the system.